We are a B2B business and as such, do not accept returns and or cancellations. For a full explination as to why please see here – https://www.wholesaleclearance.co.uk/blog/difference-between-b2b-and-b2c-long-distance-selling-regulations/
REFUNDS (if applicable)
Refunds may only be applicable if an item received is damaged or faulty.
Damaged or Faulty
We only replace or refund items if they are defective or damaged. For damaged items you must send photo evidence of the damage (and if damaged in transit by the courier, pictures of the packaging) within 5 days of receiving said damaged item. THIS IS NON NEGOTIABLE. If not stated within the 5 days, you are giving up any right for exchange/refund of damages. Once all has been received you will receive a replacement item and a return shipping label for damaged goods. You must return said goods within 10 days or you will be charged for the second item and all shipping/processing.
If we are unable to offer a replacement item we may issue a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
There is no order cancellation. After you have placed an order it is FINAL. To add to said order you will need to place a separate order and pay a separate shipping fee.